Privacy Policy

At Maison de Luxe, we believe every gift tells a story — and your privacy is a story only you should tell. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase from us. By using our services, you agree to the practices described herein.

1. Information We Collect

We collect information you provide directly to us, as well as data gathered automatically through your use of our website.

1.1 Information You Provide

• Full name, email address, phone number, and billing/shipping address when placing an order
• Gift recipient details such as name, address, and any personalised message you wish to include
• Account credentials if you create a profile with us
• Payment information processed securely through our third-party payment partners
• Communications you send us, including enquiries, feedback, and support requests

1.2 Information We Collect Automatically

• Browser type, IP address, device identifiers, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie data and similar tracking technologies (see Section 5)
• Transaction data including order history, gift selections, and preferences

2. How We Use Your Information

Maison de Luxe uses your personal data for the following purposes:

• Processing and fulfilling your orders, including delivery coordination and gift wrapping services
• Sending order confirmations, shipping updates, and delivery notifications
• Personalising your experience and offering curated gift recommendations
• Responding to your enquiries and providing customer support
• Sending marketing communications, exclusive offers, and event invitations (with your consent)
• Improving our website, products, and services through analytics and research
• Complying with legal obligations and preventing fraudulent activity
• Administering loyalty programmes, promotions, and seasonal campaigns

3. Sharing Your Information

We do not sell your personal data. We may share it only in the following circumstances:

3.1 Service Providers

We work with trusted third parties who assist us in operating our business, including payment processors, logistics and courier partners, marketing platforms, cloud hosting providers, and analytics services. These providers are contractually required to protect your data and may only use it for the services they perform on our behalf.

3.2 Gift Recipients

When you send a gift through Maison de Luxe, we share the recipient's information solely to fulfil delivery of that gift. We do not contact recipients for marketing purposes without their separate consent.

3.3 Legal Requirements

We may disclose your information where required by law, regulation, or court order, or to protect the rights, property, and safety of Maison de Luxe, our customers, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven (7) years for accounting and tax compliance purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use:

• Essential cookies — required for the website to function correctly (e.g. shopping cart, secure checkout)
• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)
• Marketing cookies — to serve relevant advertisements and measure campaign effectiveness

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. You can also opt out of analytics tracking via our Cookie Preferences Centre.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete information
• Erasure — request deletion of your personal data, subject to legal requirements
• Restriction — request that we limit the processing of your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw Consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at privacy@maisondeLuxe.com. We will respond within thirty (30) days.

7. Data Security

Maison de Luxe employs industry-standard security measures, including SSL encryption, secure payment gateways, and restricted access controls, to protect your information. While we take every reasonable precaution, no method of internet transmission is entirely secure. We encourage you to keep your account credentials confidential.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately so we may delete it.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the updated Policy.

11. Contact Us